A Story of Discovery: How Simple AI Sparked a Business Shift

It started with a curiosity.
Arun, the IT manager at a growing insurance company, wasn’t looking for “artificial intelligence.” He just wanted to stop his team from being stuck in repetitive document reviews and data checks. A Microsoft Teams chat with their Power Platform partner (that’s us at Powerfy Solutions 😉) led him down an unexpected road:

“You know, there’s an AI model in Power Automate that can actually read those policy forms for you.”

One week later, what used to take 4 hours per day was running behind the scenes—automated, accurate, and effortless.

That’s the power of AI Builder models in Power Automate—and you don’t need to be a data scientist to use them.

Let’s walk through the top 5 models you should be using today, and how teams like Arun’s are unlocking new levels of productivity.

💡 1. Form Processing – Let AI Read Your Documents

Perfect for:
Invoice processing, claims intake, purchase orders, application forms

Why it matters:
Manual data entry from PDFs, scanned documents, and forms is error-prone and exhausting. With Form Processing, you simply train the model using a few samples, and AI learns to extract specific fields: names, dates, totals, account numbers—whatever you need.

Power Automate in action:
✅ A new invoice is dropped in a OneDrive folder
📤 AI Builder extracts the key data
🔗 Data is sent to SharePoint, ERP, or Excel
📧 If validation fails, the finance team is notified

Real-world win:
A Powerfy client in logistics now processes over 500 invoices/month automatically—with fewer than 3% requiring manual review.

📈 2. Prediction Model – Forecast What Happens Next

Perfect for:
Churn prediction, payment likelihood, lead conversion, employee attrition

Why it matters:
The Prediction model lets you train AI to spot patterns in your historical data. Whether it’s predicting which customer might not pay on time, or which employee might leave, you can add intelligence into your decision flows.

Power Automate in action:
✅ A new CRM entry is created
🔍 AI Builder predicts the likelihood of conversion
📤 If low, trigger a follow-up email campaign or a sales callback

Real-world win:
A B2B services firm used Powerfy’s help to cut lead drop-offs by 19% using a prediction model that identified “at-risk” deals early.

🧠 3. Text Classification – Understand What People Are Saying

Perfect for:
Categorizing support tickets, sorting feedback, tagging documents or emails

Why it matters:
Every business receives unstructured text—emails, feedback, forms. The Text Classification model allows you to categorize that content automatically. You define the categories (e.g., Complaint, Query, Feedback), and the AI does the sorting.

Power Automate in action:
📩 A customer sends feedback via Microsoft Forms
🔍 AI Builder classifies it as “High Priority Complaint”
📧 A case is created in Dynamics and escalated to a manager

Real-world win:
One of our retail clients reduced average complaint response time by 40% just by tagging and routing feedback faster.

🤖 4. Object Detection – Make Your Apps See the World

Perfect for:
Inventory checks, warehouse automation, visual inspections, field reports

Why it matters:
Object Detection enables AI to detect and count items in images. Think of a warehouse worker snapping a photo of a shelf, and AI telling them exactly how many boxes are left.

Power Automate in action:
📸 A photo of a shelf is uploaded
🔍 AI Builder counts the visible items (e.g., bottles, parts)
📤 Sends an alert if inventory is below threshold

Real-world win:
A consumer goods brand working with Powerfy reduced stockouts by 23% in pilot stores thanks to object detection + inventory flow automation.

💬 5. Sentiment Analysis – Gauge Emotions at Scale

Perfect for:
Analyzing customer feedback, social media comments, surveys, reviews

Why it matters:
The Sentiment Analysis model detects whether input text is positive, negative, or neutral. It helps organizations measure customer satisfaction in real time—without reading every comment.

Power Automate in action:
📝 A customer submits a support survey
🔍 AI Builder detects “negative” sentiment
📧 A follow-up is automatically triggered for the support manager

Real-world win:
A telco we consulted now prioritizes outreach based on customer emotion, improving retention rates in high-risk segments.

🙋‍♂️ But Which Model Should You Start With?

If you’re not sure which model to begin with, ask your team:

  • What do we do repeatedly that follows a pattern?
  • Where are errors creeping in?
  • What takes up hours but adds little strategic value?

Often, the first step is small: automating a form, tagging incoming emails, forecasting a trend. But the moment someone says, “Wait… this just happens automatically now?” — that’s when your automation journey begins.

🛠️ How Powerfy Makes AI Builder Real for You

At Powerfy Solutions, we don’t just install tools—we help you rethink your workflows.

We guide you through:
✅ Choosing the right AI Builder model
✅ Training and testing the model
✅ Building smart flows in Power Automate
✅ Integrating with Microsoft 365, Dynamics, or third-party systems

We make sure the automation fits your business—not the other way around.

✨ You Don’t Need to Be an AI Expert. You Just Need to Start.

Microsoft’s AI Builder was designed for business users. With a little guidance, you can create smart, AI-powered automations that your teams will love.

And the results?
More time. Fewer mistakes. Smarter decisions. Happier teams.

👉 Let’s explore how these AI Builder models can transform your workflow
Talk to us at Powerfy:
https://power-fy.com/microsoft-power-platform-consulting/